Troubleshooting LMS Integration
Single sign-on is not available: shared key/secret not found.
Capti LTI App in your LMS must be configured to use the correct consumer key and shared secret. You can find your key and secret by logging into Capti (www.captivoice.com) with your Capti Administrator account and going to Admin > Organization > LTI Integration. If you don't have an administrator account report this problem to someone with this level of access.
Single sign-on is not available: shared key/secret and your primary LMS email address do not map to the same education account.
Capti LTI App in your LMS is not linked to the same Capti education account as your LMS email. If your email is in the wrong Capti education account then move it to the same Capti education account that's linked to your LTI App. Or you may also configure Capti LTI App to use the correct key and secret.
Single sign-on is not available: your LMS account has no primary email.
In order to sign into Capti you must have a primary email in LMS. Please make sure it is specified and try again.
Single sign-on is not available: your account was previously removed.
Your account was removed from Capti education account. Ask to be reenrolled in Capti and try again.
Cannot create a new account due to licensing restrictions.
The quota for licenses in Capti was exceeded. Please contact your administrator or sign in with a different email.
Cannot create a new account: automatic account provisioning is disabled for this Capti education account.
Your LMS email is not in Capti education account and it cannot be added automatically. Please sign in with a different email.
Cannot create a new account or sign on: user role not detected.
Capti must know your role in the LMS system, but your role could not be detected. Possible cause: misconfigured LTI variables.
Cannot create a new account or sign on: user role not compatible with Capti.
Capti must know your role in the LMS system, but your role is not compatible with Capti. Please sign in with a different email or add this account to Capti manually before signing in from your LMS.
Single sign-on was disabled by Capti account administrator.
You can enable single sign-on by logging into Capti (www.captivoice.com) with your Capti Administrator account and going to Admin > Organization > LTI Integration. If you don't have an administrator account report this problem to someone with this level of access.
This feature is disabled.
The feature you are trying to use has been disabled in the Capti education account.
You need an Assistant, Teacher or Administrator role in Capti to access this feature.
The feature you are trying to use is restricted and cannot be accessed by user with "student" role.
You do not have access to the assignments in [Name of School or Location].
The assignment you are trying to access is not in your school/location.
This assignment no longer exists in Capti.
The assignment you are trying to access was deleted.
You do not have permission to access this assignment.
You are not listed in the assignments you are trying to access. You can only be added to this assignment manually.
This assignment is currently Hidden
The assignment you are trying to access is Hidden. Ask your teacher to make it available for you and open it here again.
This assignment is currently In Progress
The assignment you are trying to access is In Progress on a different computer or was incorrectly turned off. Ask your teacher to make it available for you and open it here again.
Please reload the page to make sure Capti keeps working correctly.
An unidentified error has occurred. Reloading the page might help.