Troubleshooting Capti Account

!I am supposed to get an email from Capti but I do not see it

You have the following options:

  • Make sure the email is not in your junk or spam folder
  • Make sure that the email address you provided is correct
  • QQ email service usually rejects Capti e-mails. Please set up your QQ account to allow emails from support@captivoice.com or use a different email service.

If none of the above helps then either our email is rejected by your email server (can happen with non-personal emails) or the Capti account doesn't exist.

!An organization account member cannot find their confirmation email

You have the following options:

  • Make sure the email is not in your junk or spam folder
  • Make sure that the email address you provided is correct
  • Try resending the account confirmation email. Go to Readers Members, check the name of the member, and click Re-Invite button.
  • Avoid the need for sending confirmation email. Go to Readers Members, click on the name of the member, and fill in the password. Inform the member of their password. They will be able to log in without a confirmation email using the password you provided.

!I am unable to log in to Capti

If you have a Capti account, press Restore Password or I forgot my passport in the Log In dialog and follow the instructions.

!Capti stops working when switching users in Windows

You have the following options:

  • Log out of the first Windows account before logging in with the second Windows account.
  • First close Capti as the first Windows user, then switch the user in Windows, then reopen Capti as the second Windows user.

?How do I uninstall Capti on Windows / Mac?

  • On Windows: go to Programs Capti Uninstall Capti.
  • On Mac: delete the following folders:
    • Applications Capti Voice
    • Users Shared Capti
    • Users Shared Library Capti.

!I can't figure out how to cancel my Capti subscription

To cancel your Capti subscription on iPhone or iPad follow those steps:

  1. Open Settings iTunes & App Store
  2. Tap your Apple ID at the top of the screen.
  3. Tap View Apple ID. You may need to sign in.
  4. Tap Subscriptions.
  5. Tap on Capti subscription. If you don't see it listed make sure that you are logged in to iTunes with the correct user ID.
  6. Tap Cancel Subscription

To cancel subscription on Windows or Mac go to Account Premium Plan and click Cancel next to your subscription.

Note: If you started your subscription on an iOS device then you need to use an iOS devide or Apple website to cancel the subscription.

!I purchased Capti premium plan but Capti tells me that I didn't

Sometimes after you reinstall Capti (or in some other rare cases) you need to remind Capti that you purchased premium plan. To do this go to Settings Premium Plan and tap Restore in the top-right corner.

!I am unable to add students or teachers to my organization account

You can add new members if

  • Your Capti organization account has sufficient remaining member capacity.
  • Your Capti account has a Teacher or an Administrator role.

Contact your Capti organization account administrator or us at admin@captivoice.com (if you are the administrator) to make appropriate adjustments. Learn more about adding users to an organization plan.

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